Image of Dime Savings Bank of Williamsburgh Building
Accessible Banking Services at Dime

The Dime Savings Bank of Williamsburgh is committed to providing outstanding customer service to all our customers, including those with disabilities. As part of an ongoing effort, we offer a variety of enhanced services to ensure accessibility to our banking facilities, call center and products and services.


Accessible Branches

All Dime branches have been designed to help make banking accessible to our customers. We are committed to ensuring compliance with ADA, state and local accessibility laws.
Talking ATMs

Dime utilizes talking Automated Teller Machines (ATMs) at all of its 26 branch offices. At these locations, customers can use standard headphone (1/8” jack) for audible access to Dime financial services.
Telephone Banking / Accessibility for Hearing Impaired Customers (TTY)

For 24-hour access to your accounts, call 800-321-DIME (3463). If you would like to speak to a Dime representative, please call 800-321-DIME (3463), Monday through Friday, 8am to 5pm, and Saturday, 9am to 1pm and we will be happy to assist you.

Hearing impaired customers can contact Dime by calling our TTY number (718) 782-6200, extension 8362.
Accessible Website

Dime is committed to providing a meaningful online experience for all of our customers, including persons with disabilities. We purpose to accomplish this goal through accessibility features such as:
  • Optimizing our website to work with screen reader software such as JAWS
  • Pages with invisible skip navigation links to help users avoid repetitive navigation elements
  • Assigned descriptive text for images
Banking Documents in Large Print Format

Customers with visual impairments may access large print format versions of a variety of Dime banking documents by contacting a Dime representative at any Dime branch. These large print formats are also available by contacting a Dime representative at 800-321-DIME (3463), Monday through Friday, 8am to 5pm, and Saturday, 9am to 1pm.
Contact Us

At Dime, we are dedicated to meeting the needs of all our customers.

If you’re a customer with vision impairments, please direct any questions about account access to a Dime representative at 800-321-DIME (3463).

If you’re a customer with hearing impairments, please contact us through our dedicated teletypewriter line (TTY) at (718) 782-6200, extension 8362.

You may also contact Dime by mail, by sending correspondence to:

The Dime Savings Bank of Williamsburgh
Attention: Dime Direct
209 Havemeyer Street, Brooklyn, NY 11211