COVID-19

Dime Operations During 
COVID-19

 

Since 1864, Dime Community Bank has supported the communities and boroughs throughout New York. Over these 156 years, we have weathered the storms together. Whether it was The Great Depression, World War I and II, the Financial Crisis of 2008, Hurricane Sandy, or now the Coronavirus (COVID-19) pandemic, Dime is here to help and we are ready to support you.

Find the latest on Dime branches status and hours of operation here.

For those who need help making residential mortgage payments, please go here to learn more about your options.

For Small Business owners, Dime knows you are busy managing your priorities given this difficult time, including your financial well-being. We want to help. Learn more here.

Retail Operations and Branch Closure Information

Closure Update
Bedford Avenue — Closed Temporarily
Nearest open branch(es): <p>Greenpoint, 814 Manhattan Avenue, Brooklyn, NY, 11222&nbsp;(718) 383-0561</p>
Bellmore - Closed Temporarily
Nearest open branch(es): <p>Merrick, 1775 Merrick Avenue, Merrick, NY 11566 (516) 868-9200</p>
Borough Park — Closed Temporarily
Nearest open branch(es): <p>Bensonhurst, 1545 86th Street, Brooklyn NY, 11228 (718) 331-6464</p>
Broadway - Closed Temporarily
Nearest open branch(es): <p>Greenpoint, 814 Manhattan Avenue, Brooklyn, NY, 11222&nbsp;(718) 383-0561</p>
Hillcrest — Closed Temporarily
Nearest open branch(es): <p>Flushing, 59-23 Main Street, Flushing, NY 11355, (718)-353-3911</p>
Kent Avenue — Closed Temporarily
Nearest open branch(es): <p>Greenpoint, 814 Manhattan Avenue, Brooklyn, NY, 11222&nbsp;(718) 383-0561</p>
Kings Highway - Closed Temporarily
Nearest open branch(es): <p>Avenue M, 1600 Avenue M, Brooklyn,NY 11230 (718) 336-5600</p>
Melville — Closed Temporarily
Nearest open branch(es): <p>Merrick, 1775 Merrick Avenue, Merrick, NY 11566 (516) 868-9200</p>
Park Slope — Closed Temporarily
Nearest open branch(es): <p>Brooklyn Heights, 188 Montague St, Brooklyn, NY 11201, (718) 855-1942</p>
Port Washington — Closed Temporarily
Nearest open branch(es): <p>Garden City Park, 2401 Jericho Turnpike, Garden City Park, NY 11040, (516) 739-3701</p>
Westbury — Closed Temporarily
Nearest open branch(es): <p>Merrick, 1775 Merrick Avenue, Merrick, NY 11566 (516) 868-9200</p>
Whitestone - Closed Temporarily
Nearest open branch(es): <p>Bayside, 61-38 Springfield Boulevard, Bayside, NY 11364 (718) 428-8300</p>
Modified Branch Hours

In order to continue servicing our customers as safely as possible, please note our temporarily modified branch hours:

Branch Hours
Monday to Friday
9:00am - 1:00pm
Branches with Saturday Hours
9:00am - 1:00pm
Branches with Sunday Hours
9:00am - 1:00pm
Drive Thru Hours Weekdays
9:00am - 5:00pm <br> Garden City Park, Merrick, Valley Stream
Drive Thru Hours Weekends
9:00am - 1:00pm <br> Garden City Park, Merrick, Valley Stream

Bellmore Branch Update

As of April 7, 2020

As part of our proactive measures during the Coronavirus (COVID-19) pandemic, we have selected our Bellmore Branch for additional enhanced cleaning. Bellmore will be closed temporarily beginning tomorrow, April 8, 2020.

The nearest supporting branch listed below will be operating under modified hours:

CLOSED BRANCH

Bellmore

Nearest Branch:

Merrick, 1775 Merrick Avenue, Merrick, NY 11566 (516) 868-9200

Check back at www.dime.com for when the Bellmore branch will reopen.

During this time, we encourage customers to utilize digital banking.

If you haven’t enrolled, learn more about free online banking and mobile banking at the links provided.

Our Customer Call Center is also available at 800-321-3463.

We will continue to update you on developments related to Dime’s Operations due to the Coronavirus (COVID-19).

Thank you, 

Your Dime Community Bank Team


Branch Closure Update

As of April 6, 2020

At Dime Community Bank, we are continuing to monitor the reports on the Coronavirus (COVID-19) closely. Employee, customer and community safety is our number one priority. To maintain the safety of all concerned, Dime will be performing an enhanced cleaning and disinfecting at the following branches:

Broadway
Hillcrest
Port Washington
Westbury
Whitestone

These branches will be closed until further notice, but the ATMs will continue to be available 24/7. The nearest supporting branch listed below will be operating under modified hours:
 
CLOSED BRANCHES

BROADWAY
Nearest Branch:
Greenpoint, 814 Manhattan Avenue, Brooklyn, NY, 11222 (718) 383-0561 

HILLCREST
Nearest Branch:
Flushing 59-23 Main Street, Flushing, NY 11355, (718) 353-3911 

PORT WASHINGTON
Nearest Branch:
Garden City Park, 2401 Jericho Turnpike, Garden City Park, NY 11040, (516) 739-3701

WESTBURY
Nearest Branch:
Bellmore, 2412 Jersualem Avenue, Bellmore, NY 11710, (516) 221-6000 

WHITESTONE
Nearest Branch:
Bayside, 61-38 Springfield Boulevard, Bayside, NY 11364 (718) 428-8300

Please note that these closures are just precautionary. Dime is not responding to, nor are we aware of, specific health risks at any of the branches above.

During this time, we encourage customers to utilize digital banking. If you haven’t enrolled, learn more about free <a href="https://www.dime.com/personal/online-banking-and-bill-pay">online banking</a> and <a href="https://www.dime.com/personal/mobile-banking">mobile banking</a> at the links provided. Our Customer Call Center is also available at 800-321-3463.

We will continue to update you on developments related to Dime’s Operations due to the Coronavirus (COVID-19).

Thank you,
Your Dime Community Bank Team

 


86th St Branch Update

As of April 4, 2020

Our Dime 86th St branch has reopened as of April 4, 2020. Please check the modified hours schedule before heading to any branch. 

Thank you, 

Your Dime Community Bank Team

 


Bensonhurst Branch Update

As of April 2, 2020

Our Dime Bensonhurst branch has reopened as of April 2, 2020. Please check the modified hours schedule before heading to any branch. 

Thank you, 

Your Dime Community Bank Team

 


Avenue M Branch Update

As of April 1, 2020

Our Dime Avenue M branch has reopened as of April 1, 2020. Please check the modified hours schedule before heading to any branch. 

Thank you, 

Your Dime Community Bank Team

 


Hillcrest Branch Update

As of March 31, 2020

Our Dime Hillcrest branch has reopened as of March 31, 2020. Please check the modified hours schedule before heading to any branch. 

Thank you, 

Your Dime Community Bank Team

 


Greenpoint Branch Update

As of March 30, 2020

Our Dime Greenpoint branch has reopened as of March 30, 2020. Please check the modified hours schedule before heading to any branch. 

Thank you, 

Your Dime Community Bank Team

 


Residential Mortgage Relief Information

During these difficult times, we want you to know that Dime is standing with you. If you are a residential loan customer who is experiencing difficulty or anticipating difficulty making your residential loan payments as a result of coronavirus (COVID-19), we invite you to notify us using one of the methods below:

  • If your residential loan closed on or AFTER June 1, 2018 please visit https://loansolutioncenter.com/ and register for an account
  • For all other residential loan customers please utilize our form to submit a request


Business Banking and the CARES Act Information

A letter to Business Banking customers regarding the CARES Act. | Read Letter