Zelle®

Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank². Ask your recipient to enroll with Zelle^® before you send them money – this will help them get your payment more quickly.

When you enroll with Zelle^® through your Dime online banking account or the mobile app, the name Dime Community Bank and the email address or U.S. mobile number you enrolled is shared with Zelle^® (no sensitive account details are shared – those stay with Dime Community Bank).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its directory and notifies Dime of the incoming payment. Dime then directs the payment into your Dime Community Bank account, all while keeping your sensitive account details private.

In order to use Zelle^®, the sender and recipient’s bank accounts must be based in the U.S.

It’s easy – Zelle^® is already available within the Dime mobile banking app and your Dime online banking account! Simply login and follow a few simple steps to enroll with Zelle^® today. We recommend you enroll before someone sends you money – this will help you get your first payment faster.

You can find a full list of participating banks and credit unions live with Zelle^® here. If your recipient’s bank isn’t on the list, don’t worry! The number of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

You can send, request or receive money with Zelle^®. To get started, log in to your online banking account or mobile app and select “Send Money with Zelle^®.” Once you log in to your Dime online banking account or Dime mobile app, follow the instructions for enrolling if you already haven’t done so.

To send money using Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using Zelle^®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request.”

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to Dime Community Bank so you can use it for Zelle^®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Dime account so you can start sending and receiving money with Zelle^®. Please call the customer service center at 800-321-DIME (3463) for assistance.

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor².

Since money is sent directly from your Dime account to another person’s bank account within minutes1, Zelle^® should not be used to send money to people you don’t know or trust.

Zelle^® should not be used for the purchase of goods. Neither Zelle^® nor Dime offers a protection program if you do not receive what you paid for or the item you receive is not as described or as you expected.

You can send money to friends, family and people you know². We recommend you ask people to enroll with Zelle^® before you send them money – this will help them get your payment more quickly¹.

Since money is sent directly from your Dime account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle^® should not be used to send money to people you don’t know or to purchase goods.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will move directly into your Dime account, typically within minutes¹.

If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Dime Community Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll in Zelle^® with that email address or U.S. mobile number to ensure you receive your money.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call your bank’s customer support.

Money sent with Zelle^® is typically available to an enrolled person within minutes1. Ask your friends and family to enroll with Zelle^® before you send them money – this will help them get your payment more quickly.

If you send money to someone who isn’t enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, it may take between 1 and 3 business days for your recipient to receive their first payment. This is a security feature of Zelle^® designed to protect you when you’re sending or receiving money with Zelle^®. Once their first payment completes, your recipient will be able to receive future payments faster, typically within minutes1.

If it has been more than three days, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please call the customer service center at 800-321-DIME (3463) for assistance.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is our top priority. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle^® nor Dime offers a protection program for any purchase or sale conducted using Zelle^®.