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Coronavirus (COVID-19): Branch Hour Modifications & Closure Update | Being prepared with Dime

Questions? We’re ready to help.

Our hallmark is personalized service

We want to hear from you, and we have lots of ways to connect. We’ll be certain that you receive timely follow up to your questions from one of our local agents.

While our forms are secure, we recommend you do not include account numbers or your SSN when submitting a form. Online Banking users (Consumer & Business) can use secure customer service support from within their Online Banking sessions.

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This form will help you get the best answer

When messages are received during regular business hours (9:00 a.m. - 4:00 p.m. EST, Monday through Friday), you can expect a response within 2 hours. If submitted after hours, we promise to get back to you on the next business day.

You can also call us at 1-800-321-3463 Monday - Friday 8:00 a.m. to 7:00 p.m. EST or Saturday 9:00 a.m. to 3:00 p.m. EST.

Hearing Impaired or Speech Disability:

Customers may utilize the "711" Telecommunications Relay Service (TRS) to communicate with an Agent (note: we don’t use the title “banker” outside the branches) at our Customer Contact Center.

To report a card lost or stolen after normal customer service center hours, please call 1-800-321-3463 and follow the prompts.

So many ways to connect

We offer lots of options for connecting so you can get answers the way that works best for you.

Chat with us online

Request a call from Dime

Visit a neighborhood branch

Top 5 Frequently Asked Questions

What is your routing / ABA number?

The routing number for Dime Community Bank is 226070306.

For checking accounts, the account and routing number can be found at the bottom of your checks. For savings accounts, this information may be found at the bottom of your deposit slips. If you need help getting this information, please contact your financial institution.

Financial institutions use routing numbers in order to process payments electronically. Some examples of electronic payments that Dime Community Bank provides are Bill Pay, Wire Transfers, checking transactions (sometimes called electronic checks), and Direct Deposits.

Using online banking you are able to use all of these electronic payment methods from your home in a safe and secure environment. Sign up today!

How do I send or receive wire transfers?

Depositors may have money wired into their accounts. The Bank is online with the Federal Reserve and can receive wires. Therefore, the following wire transfer instructions should be provided to those who request it;

Wire To:

Dime Community Bank ABA #: 226070306
Beneficiary Name
Beneficiary Account
Beneficiary Address
Other Instructions: If applicable, otherwise, leave blank

Incoming Wire Transfers (International)

Wire To:

JP Morgan Chase
ABA #: 021000021
Swift: CHASUS33
1 Chase Manhattan Plaza
New York, NY 10005
Beneficiary Name: Dime Community Bank
Beneficiary Account #: 006750005
For Further Credit to: Dime Community Bank Customer Name
Customer's Dime Account Number

Outgoing Wire Transfers

Wire transfer requests will only be accepted from a customer of the bank (account owner) or their authorized representative (i.e. POA). Requests must be made in person at one of our convenient branch locations.
Depositors may request outgoing wire transfers for any amount. Wire transfers cannot be processed via telephone.

What are the current rates and fees?

You can view our rates on our Current Interest Rates page!

For the full list of fees please view our Schedule of Fees.

How do I get my User ID or Username?

If you forgot your username, contact DimeDirect^®, our customer service center at 800-321-DIME and speak to a representative Monday through Friday, 8:00am to 7:00pm, and Saturday, 9:00am to 3:00pm. If you forgot your password, click "forgot password" on the dime.com homepage.

What do I do if I forgot my Dime Online Banking password?

If you forgot your Dime Online Banking password please follow the below:

From our homepage and under Online Banking click Forgot Password.
Complete the information required.
You may then be asked to verify yourself.
Once verified you can then reset your password.

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