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When messages are received during regular business hours (9:00 a.m. - 4:00 p.m. EST, Monday through Friday), you can expect a response within 2 hours. If submitted after hours, we promise to get back to you on the next business day.

You can also call us at 1-800-321-3463 Monday - Friday 8:00 a.m. to 6:00 p.m. EST or Saturday 9:00 a.m. to 3:00 p.m. EST.


Hearing Impaired or Speech Disability:

Customers may utilize the "711" Telecommunications Relay Service (TRS) to communicate with an Agent (note: we don’t use the title “banker” outside the branches) at our Customer Contact Center.  
 

To report a card lost or stolen after normal customer service center hours, please call 1-800-321-3463 and follow the prompts.

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28 branches

in Brooklyn, Queens, Bronx, Nassau and Suffolk County

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