help center
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Banking Assistance
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- Dispute a debit card charge or report a lost/stolen card: 833-613-0439
- Routing number : 021406667
- Order checks
- Fraud Alerts
- Frequently Asked Questions
Contact Us
Call/Report Fraud: 1-800-321-DIME (3463)
- Monday – Thursday – 8:00am to 5:00pm
- Friday – 8:00am to 6:00pm
- Saturday – 9:00am to 1:00pm
24/7 Telephone Banking: 631-537-3663
Email: [email protected]
Speak with a banker: Click here
Find a Dime branch or ATM: Click here
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Reference Guides
Frequently Asked Questions
Why is there a Service Charge on my account?
You can send a secure message through your online banking portal to inquire about a service charge on your account. Alternatively, contact us at Dime Support at 1-800-321-3463.
What is the phone number to the Commercial Loan Department?
To reach a Commercial Loan Specialist please follow this link: dime.com/lending, then scroll down, click on Contact a Banker.
When will my recent deposit be available online?
You can ask about your deposit availability by sending a secure message via online banking or calling Dime Support at 1-800-321-3463.
How can I reach a Loan Specialist for a payment issue?
To reach a Commercial Loan Specialist please follow this link: dime.com/lending, then scroll down, click on Contact a Banker.
How do you close an account?
For assistance with closing your Dime Account, visit a local branch or call 1-800-321-3463 for customer service assistance.
What is a “LOC payment”?
If you see a debit in your checking account listed as “LOC Payment” this means “Line of Credit”. There is a yearly service charge of $25.00 if you have a line of credit.
What is “POS” debit on my account?
If you see a description listed as “POS” in your checking account, it means “point-of-sale,” indicating a debit card charge. If you have questions about debit charges, contact us at 1-800-321-3463 or send a secure message through your online banking portal.
Where can I order Checks and a Debit Card online?
You can order checks by clicking the following link: deluxe.com
To request a Mastercard Debit Card for your checking account, please contact one of our customer service representatives at 1-800-321-3463.
Where is my full Account Number located online?
For security reason your full account number is not listed anywhere in your online banking portal. To obtain your full account number, visit one of our branch locations or find it on your account disclosure. We also do not provide account numbers over the phone.
This form will help you with general questions.
When messages are received during Monday- Friday, you can expect to receive a response within 24-48 hours.
Please do not send sensitive information or request for your online banking to be unlocked or reset through this form. To send us a secure message through your online banking portal, log in, then select Profile-> Message-> Compose New.
You can also call us at 1-800-321-3463, option 1 for online banking support and option 5 for general banking assistance.
Our hours of operation have changed and we are now available:
- 8:00am to 5:00pm (Monday through Thursday)
- 8:00am to 6:00pm (Friday)
- 9:00am to 1:00pm (Saturday)