help center

Banking Assistance

Quick Links


Contact Us

Call/Report Fraud: 1-800-321-DIME (3463)

  • Monday – Thursday – 8:00am to 5:00pm
  • Friday – 8:00am to 6:00pm
  • Saturday – 9:00am to 1:00pm

24/7 Telephone Banking: 631-537-3663

Email: [email protected]

Speak with a banker: Click here

Find a Dime branch or ATM: Click here

Online Banking


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App Downloads

Stay connected from your smartphone or tablet.

Download the Dime app from the Apple App store Download the Dime app from the Google Play store

Reference Guides

Frequently Asked Questions

This form will help you with general questions.

When messages are received during Monday- Friday, you can expect to receive a response within 24-48 hours.

Please do not send sensitive information or request for your online banking to be unlocked or reset through this form. To send us a secure message through your online banking portal, log in, then select Profile-> Message-> Compose New.

You can also call us at 1-800-321-3463, option 1 for online banking support and option 5 for general banking assistance.

Our hours of operation have changed and we are now available:

  • 8:00am to 5:00pm (Monday through Thursday)
  • 8:00am to 6:00pm (Friday)
  • 9:00am to 1:00pm (Saturday)
Preferred Communication(Required)