help center

Questions? We’re here to help you.

Frequently Asked Questions:

How May We Assist You?

Our hallmark is personalized service.

We want to hear from you, and we have lots of ways to connect. We’ll be certain that you receive timely follow up to your questions from one of our local agents.

While our forms are secure, we recommend you do not include account numbers or your SSN when submitting a form. Online Banking users (Consumer & Business) can use secure customer service support from within their Online Banking sessions.

Hearing Impaired or Speech Disability

Customers may utilize the “711” Telecommunications Relay Service (TRS) to communicate with an Agent (note: we don’t use the title “banker” outside the branches) at our Customer Contact Center.

To report a card lost or stolen after normal customer service center hours, please call 1-800-321-3463 and follow the prompts.

How-To Resources

How-To resources designed to help inform you and provide a successful online banking experience.

Personal Online Banking

Mobile Banking

If you are a Dime Personal Online Banking user, click above to learn more about the time-saving tools and account management features.

If you are a Dime Mobile Banking user, click above to learn more about the time-saving tools and account management features.

Reference Guides

Reference guides designed to help answer all of your online banking questions.

Personal Online Banking
Reference Guide

Remote Deposit Capture
Reference Guide

Introducing Dime Personal Online Banking.
Powerful tools to help you access and manage your money.

We’ve created this User Guide for Dime Remote Deposit Capture
to help ensure the best user experience for our customers.

This form will help you get the best answer.

When messages are received during regular business hours (9:00 a.m. – 4:00 p.m. EST, Monday through Friday), you can expect a response within 24-48 hours. If submitted after hours, we promise to get back to you on the next business day.

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