customer support
Frequently Asked Questions
There may be a restriction placed on your Zelle account for one of the following reasons.
1. You need to verify a recent transaction
2. You need to verify the information of a recently added recipient
3. You need to validate the recently added phone number or email address through Zelle
For additional assistance with Zelle inquiries, call our customer service center at 800-321-3463 for immediate help from a representative.
You can send a secure message through your online banking portal to inquire about a service charge on your account. Alternatively, contact us at Dime Support at 800-321-3463.
To reach a Commercial Loan Specialist please follow this link: https://www.dime.com/commercial, then scroll down, click on Request A Call.
You can ask about your deposit availability by sending a secure message via online banking or calling Dime Support at 800-321-3463.
To reach a Commercial Loan Specialist please follow this link: https://www.dime.com/commercial, then scroll down, click on Request A Call.
For assistance with closing your Dime Account, visit a local branch or call 800-321-3463 for customer service assistance.
If you see a debit in your checking account listed as “LOC Payment” this means “Line of Credit”. There is a yearly service charge of $25.00 if you have a line of credit.
If you see a description listed as “POS” in your checking account, it means “point-of-sale,” indicating a debit card charge. If you have questions about debit charges, contact us at 800-321-3463 or send a secure message through your online banking portal.
You can order checks by clicking the following link: https://www.deluxe.com
To request a Visa Debit Card for your checking account, please contact one of our customer service representatives at 800-321-3463.
For security reason your full account number is not listed anywhere in your online banking portal. To obtain your full account number, visit one of our branch locations or find it on your account disclosure. We also do not provide account numbers over the phone.