customer support

Frequently Asked Questions

Why is my Zelle account Suspended or on Hold?


There may be a restriction placed on your Zelle account for one of the following reasons.
1. You need to verify a recent transaction
2. You need to verify the information of a recently added recipient
3. You need to validate the recently added phone number or email address through Zelle
For additional assistance with Zelle inquiries, call our customer service center at 800-321-3463 for immediate help from a representative.

Why is there a Service Charge on my account?


You can send a secure message through your online banking portal to inquire about a service charge on your account. Alternatively, contact us at Dime Support at 800-321-3463.

What is the phone number to the Commercial Loan Department?


To reach a Commercial Loan Specialist please follow this link: https://www.dime.com/commercial, then scroll down, click on Request A Call.

When will my recent deposit be available online?


You can ask about your deposit availability by sending a secure message via online banking or calling Dime Support at 800-321-3463.

How can I reach a Loan specialist for a payment issue?


To reach a Commercial Loan Specialist please follow this link: https://www.dime.com/commercial, then scroll down, click on Request A Call.

How do you close an account?


For assistance with closing your Dime Account, visit a local branch or call 800-321-3463 for customer service assistance.

What is a “LOC payment”?


If you see a debit in your checking account listed as “LOC Payment” this means “Line of Credit”. There is a yearly service charge of $25.00 if you have a line of credit.

What is “POS” debit on my account?


If you see a description listed as “POS” in your checking account, it means “point-of-sale,” indicating a debit card charge. If you have questions about debit charges, contact us at 800-321-3463 or send a secure message through your online banking portal.

Where can I order Checks and a Debit Card online?


You can order checks by clicking the following link: https://www.deluxe.com

To request a Visa Debit Card for your checking account, please contact one of our customer service representatives at 800-321-3463.

Where is my full account number located online?


For security reason your full account number is not listed anywhere in your online banking portal. To obtain your full account number, visit one of our branch locations or find it on your account disclosure. We also do not provide account numbers over the phone.