help center

Questions? We’re here to help you.

Frequently Asked Questions:

How May We Assist You?

Our hallmark is personalized service.

We want to hear from you, and we have lots of ways to connect. We’ll be certain that you receive timely follow up to your questions from one of our local agents.

While our forms are secure, we recommend you do not include account numbers or your SSN when submitting a form. Online Banking users (Consumer & Business) can use secure customer service support from within their Online Banking sessions.

Hearing Impaired or Speech Disability

Customers may utilize the “711” Telecommunications Relay Service (TRS) to communicate with an Agent at our Customer Contact Center. (note: we don’t use the title “banker” outside the branches)

To report a card lost or stolen after normal customer service center hours, please call 1-800-321-DIME (3463) and follow the prompts.

How-To Resources

How-To resources designed to help inform you and provide a successful online banking experience.

Business Online Banking

Business Online Banking Plus

If you are a Dime Business Online Banking user. Click above to learn more about the time-saving tools and account management features.

If you are a Dime Business Online Banking Plus user. Click above to learn more about the company self-administration and cash management features.

Reference Guides

Reference guides designed to help answer all of your online banking questions.

Business Online Banking
Reference Guide

Business Online Banking Plus
Reference Guide

Get More for Your Business. More access. More tools. More security and control with Dime’s Business Online Banking.

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Introducing Dime’s Business Online Banking PLUS. With PLUS, you get MORE for your business

QuickBooks Online Express Web Connect Guide

QuickBooks Desktop Direct Connect Guide

Remote Deposit Capture
Reference Guide

Dime QuickBooks Express Web Connect for Business Online Banking.

Dime QuickBooks Desktop Direct Connection Installation Instructions.

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We’ve created this User Guide for Dime Remote Deposit Capture to help ensure the best user experience for our customers.

Still have questions? Reach out to our customer support staff for assistance.

After submitting an inquiry, you can expect a response back in the next 24-36 hours.

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